We believe that Customer Experience is vital for continued success

At Cornelius, we’re committed to building a business culture that keeps the customer at the heart of everything we do.

Maintaining and developing strong relationships with our customers is of paramount importance to our Customer Care team. They work tirelessly to solve any issues you may face, taking great pride in finding solutions to complex issues, and find that the most rewarding aspect of their role is knowing our customers are happy.

Get to know a little more about our Customer Care team below, and feel free to reach out to them with any issues or feedback that you may have too.

Dionne Crisp
Customer Care Executive

Contact number: 01279 714341

Email: dionne.crisp@cornelius.co.uk

Dionne is a Customer Care Executive, who has been working at Cornelius since 2016. Dionne looks after a mixture of both Performance Chemical and Life Science customers, alongside some of our multinational clients. 

What do you like about Customer Care?

“The interaction with a customer for me, and the fact that there is so much variety in my role. Every day is different!”

What is the most rewarding aspect of your role?

“Building strong relationships which then leads to repeat business is what proves I’m really being successful at what I do. Knowing a customer is so confident that they come back for my assistance again is a great feeling.”

When you’re not helping customers, what are you doing?

“I love going to the cinema or just watching Netflix. Spending time with my friends and family too. Oh, and I love the theatre, and a good meal out too!”

A current Netflix binge, or your favourite film?

“Anything from true crime series to something really cheesy!“

What animal best describes how you work?

“I think I’m quite like a penguin! I’m protective and intelligent, and I’m also really loyal too.”

Kim Compton

Customer Care Executive

Contact number: 01279 714335

Email: kim.compton@cornelius.co.uk

Kim is a Customer Care Executive who has been working at Cornelius since 2018. Kim’s expertise lies within Life Sciences, and is currently developing her knowledge of our manufacturing capabilities. 

What do you like about Customer Care?

“I enjoy the challenge of problem solving. Finding out the whole picture, then being able to offer honest, accurate feedback, and hopefully some good news too.”

What is the most rewarding aspect of your role?

“The teamwork for me, but also being able to work at home! If I’m really busy, I can get my head down at home. But equally, if I need it, the support from my team in the office is second to none!”

When you’re not helping customers, what are you doing?

“I like going on walks, and I go to the gym three times a week with my daughter. I’m a big advocate for animal welfare too, and work with a charity. “

A current Netflix binge, or your favourite film?

“Anything weird and wonderful that takes me to a different place; Stranger Things and Game of Thrones lately.”

What animal best describes how you work?

“A race horse when I’m busy, as I like to power through everything at speed. But when the race has been won, I like to slow down and regroup with my team!”

We know…

..your time is precious

That is why we make it easy for you to do business with us by dealing with all of your enquiries in a timely and efficient manner.

…in professional attitudes

This is why we ensure our people are courteous, helpful, knowledgeable, and empowered. We ensure they are trained to the highest level on our product range and services.

…in getting it right first time and fulfilling any promises made

This is why we clearly communicate what you can expect from the services we provide. We constantly measure, analyse, and develop our services to ensure they continue to meet your needs.

…in being proactive

We aim to address any enquiries or issues promptly and effectively with the minimum of inconvenience to you. We will keep you informed of any issues we become aware of that may affect our service delivery.

Simply put, we care! If we can help, we will.

Get in Touch